Are international clients welcome?

Yes. Clemensy is open to people from all walks of life. We would advise anyone considering counselling to explore options within their locality to ensure you receive the best option.

Confidentiality 

Clemensy Counselling practise confidentiality. Within counselling, this means anything a client discusses with their counsellor stays between the client and the counsellor. An exception to this is if there is a risk to yours or another person’s wellbeing and safety. Clemensy Counselling follow the British Association of Counselling and Psychotherapy ethical framework (http://www.bacp.co.uk/ethical_framework/) and is a registered member of the organisation.

How does Clemensy Counselling work? 

Clients can make initial contact by email. You can contact us under the ‘contact’ menu tab. Please ensure you leave your contact details, which includes a contact number (mobile/landline) and email address. We respond within 48 hours and contact clients to discuss what they would like from the counselling service. We value privacy and aim to ensure we put your needs first. As we are an online counselling service, Clemensy welcome clients from all parts of the globe. Please be aware that minimum requirements to access the service are as follows:

• Internet connection.
• Email address.
• Laptop/Tablet/Smartphone with webcam/camera accessibility.
• Chrome Internet

We offer face to face counselling via a secure online platform which uses an encrypted online site.

Is online counselling effective? 

Yes, online counselling is effective. As well as other online counselling providers, there is an abundance of research which supports the positive impact of online counselling. Government research and endorsement of online mental health services include:

• NHS (National Health Service)
• NICE (National Institute for Health and Care Excellence)

How do you deliver online Counselling? 

Clients are emailed a link to an encrypted online link where clients check in, an online platform to offer face to face counselling. Clemensy use a telecommunication site which specialises in maintaining privacy and integrity of client correspondence. The site is compliant with HIPAA.  At client’s request, we can use alternative online programmes such as Skype.

What are your qualifications/training ? 

• MSc Integrative Counselling and Psychotherapy (2017).
• Postgraduate Certificate in Psychiatry (2018).
• CATT training (Children Accelerated Trauma Therapy, April 2018).
• Rewind Technique (David Muss, 2018).
• Clinical experience working with diverse age groups and settings (Schools, College, seniors and Residential care home).
• Certificate working with sexual abuse and emotional support (ABC, Level 4).
• Adult Bereavement Training (Ascentis, 2015).
• Certificate in Islamic Counselling and Psychotherapy (April, 2017).
• Islam and Sexuality (IIDR, 2018).
• Working with Children and Young People with the BACP Competencies (2017).
• Membership with the British Association of Counselling and Psychotherapy.

How do you approach culture and diversity? I feel that I might be judged and not understood, 

Clemensy are open to working with clients from diverse backgrounds. The manager of Clemensy Counselling has vast experience working within segments of the community who are often hesitant towards accessing mental health services. Examples include faith based, bereavement and young people. Simultaneously, we believe it is important not to hold assumptions about any group we have or have not worked with.

We believe it is important to address cultural differences, to ensure the counsellor truly immerses themselves within YOUR worldview rather than JUDGE you against the counsellor’s worldview.

Nevertheless, we believe it is important to understand that there is diversity within subsections of each community. We believe it is important not to confuse cultural awareness with labelling. We are conscious of the underlying influences of race, ethnicity, nationality, language and beliefs. Clemensy ensure all counsellor hold the same cultural ethos to us.

We offer Counselling in the following languages:

• English- Fluent
• Punjabi- Moderate
• Urdu -Basic
• Hindi- Basic